Renter Resources

Hey there, Lubbock renters! Sometimes, things don't go as smoothly as we'd like with our apartments or rental companies. If you find yourself needing to raise a concern, we've got your back with a handy guide on where to turn for help. Please note, though, that we at the Lubbock Apartment Association are all about supporting our community, but we can't assist with filing complaints, arbitration, or handling grievances. It's a bit of a tightrope for us since we want to stay neutral and fair to all our members, and honestly, we're not the experts in legal stuff. But don't worry, we've got a list of places that can help you out:

  •  1. Speak Up at the Attorney General's Office
    The Texas Attorney General's Office is your go-to for any sneaky business that doesn't sit right. They're the champions of consumer rights and are all ears when it comes to complaints about rental woes. Check out their website, and they'll guide you through filing a complaint online. If you need help securing a lawyer, you may get assistance here
  • 2. Better Business Bureau (BBB) to the Rescue
    Got a gripe with your rental company? The Better Business Bureau is like the neighborhood watch for business practices. Head over to their website, find the Lubbock area BBB, and they'll walk you through how to make your voice heard.
  • City of Lubbock's Got Your Back
    For issues that hit close to home like housing codes or health and safety, the City of Lubbock is your ally. Whether it's a wonky water heater or a crack in the ceiling, the local Code Enforcement or Health Department teams are on it.
  • Texas Department of Housing and Community Affairs
    If your rental situation is more "yikes" than "meh," especially health-wise, Texas Health and Human Services is here for you. They're the superheroes tackling significant health hazards and ensuring your home is safe and sound.
  • When in Doubt, Lawyer Up
    For the big guns, like lease violations or serious legal issues, it might be time to chat with a legal eagle. The Texas State Bar Association can hook you up with someone who knows their stuff and can fight your corner.

Remember, keeping records is key—photos, emails, notes with dates—you name it, save it. It's your story, so make sure it's well-documented.

We're here to support our Lubbock rental community, even if we can't dive into the legal nitty-gritty. But with this guide, you're never alone in sorting out rental hiccups.