LAA Refund/Cancellation Policy

When you cancel an event/class

Cancellation must be received in writing 72 hours before the event/class date to receive a full refund or not be billed. Substitutions are welcomed. No-shows and late cancellations will be billed at full price. Email any cancellations/substitutions to laa@lbkapts.com.

Credential Course Cancellation Policy (CAPS, CAM, NALP, CAMT, CAS, CPO, etc.)

Cancellations must be received in writing 14 days before the course date to receive a full refund or not be billed. Cancellations received within the 14-day grace period will incur a non-refundable, non-transferrable $125 fee. Substitutions are welcomed. No-shows and late cancellations will be billed the full price. Email any cancellations/substitutions to laa@lbkapts.com.

When an event/class is postponed or canceled

LAA will always endeavor to produce events/classes on the dates they were originally scheduled. In the event circumstances cause an event/class to be postponed, the cancellation policies mentioned above will remain in effect. Substitutions are welcomed. No-shows and late cancellations will be billed at full price. Email any cancellations/substitutions to laa@lbkapts.com.

In rare circumstances, it may be necessary to cancel an event/class. Should this happen, all paid registrations will be refunded or credited to the member’s account. Any unbilled or unpaid registrations will be voided/deleted/not billed. The decision to cancel an event/class is not taken lightly and will be the decision of the Executive Officer/Board of Directors/Committee responsible for the event/class. A change does not entitle registrants to rights of direct or consequential damages resulting from the cancellation or postponement.

Questions regarding the billing of any event/class

Please contact the Lubbock Apartment Association regarding any errors in billing or payment of an event or class at 806.794.2037 or laa@lbkapts.com.